The Evolution of Customer Service: How AI Is Transforming the Call Center Experience
Artificial Intelligence (AI) is reshaping the customer service landscape, making interactions faster, more efficient, and increasingly personalized. Armen Kirkosian, a call center agent from Athens, Greece, exemplifies this transformation. A decade ago, he struggled with long phone menus and repetitive administrative tasks. Today, AI provides instant access to customer profiles, allowing him to focus on … Read more